8.1 Describe how your product or service will be made, and identify the problems that may occur in the production process.

Service Process:

Company ordered cement from the quarry or factory. Cement will order around 2 times for a month and also depends on the stock of cement. The order will be made when this stock less than 50%. The process of delivery is depending on the request’s user. Company will provide lorry to delivery process or user can take by own self.

Figure 8.1: Service Process.

Problems occur in Service Process:

Table 8.1: Problems in Service process.

8.2 Show your awareness of your industry's standards and regulations by telling which industry organizations you are already a member of and/or which

We have join Cement and Concrete Association (C&CA) of Malaysia. By joining C&CA, we can:

§ Work with the Government in the formulation of policies for the development of the cement industry.
§ Serve as a channel of communication with the Government and relevant organizations.
§ Monitor and analyse issues pertaining to the industry's development and resolve problems faced.
§ Conduct research and training programmes to improve manufacturing processes, cement standards and develop human resources.
§ Promote cement and concrete usage.
§ Establish links with cement related organisations nationally and internationally to foster information exchange and closer economic cooperation.
§ Originate and publish literature and information on subjects related to cement and concrete.

To comply with the laws and regulations, we had achieved 4 International Organization for Standardization (ISO) which is:

§ ISO 9002 – Quality assurance in production of products or services and installation and servicing.
§ ISO 14001 – Environment Management System.
§ OHSAS 18001 – Occupational health and safety information, guidance and resources to support this standard.

8.3 Explain who your suppliers are and their prices, terms, and conditions. Describe what alternative arrangements you have made or will make if these

Alternative arrangements:

8.4 Explain the quality control measures that you've set up or are going to establish.

To ensure the quality of our workers, we propose to do several parts:

Time – when arrive to work, we propose punch card system to make sure our workers are punctual. It will be re-installed in each month. This is also for Financial Department to calculate salary monthly.

Attire – Every workers in the Operation Department will wear the company t-shirt. While the Admin Department wears professional attire. This is to ensure tidiness and sorting the workers by attire.

Stages of Operation:
There are three stages that we are very concern in our business to ensure our service is running smoothly. The good quality control for every stage is important to avoid any problems that may occur during the services. Meanwhile, we ensure that our product is in good quality and satisfied our customer requirement.

Table 8.2: Justification of the operation stages

8.5 Do an outline of your business' day to day operations, such as the hours of operation, and the days the business will be open. If the business is

Table 8.3: Business Operation

8.1 What type of premises are they and what is the size and location? If it's applicable, include drawings of the building, copies of lease agreement

Figure 8.4: Head Office.

Head Office:
Our head office is located in Semambu with a functions are to take full responsibility for the overall success of the corporation, corporate structure and cover different corporate functions such as strategic planning, corporate communications, tax, legal, marketing, finance, HR, and IT includes leader of business unit and our staff as well as all functions to manage the business unit and operational activities.

Figure 8.5: Storage.

Storage:
- Total land area = 250 acre including the head office and storage.
- Capacity of 4,200 tonnes/day of clinker and 1.3 million tonnes of clinker per year efficiently.

Location Plan:
Address:

Lot 6 1/1, Semambu Industrial Estate,
Jalan Semambu,
25350 Kuantan, Pahang.
Tel: 09-5082481 Fax: 09-5082482

Figure 8.6: Head Office and Storage Location Plan.

Figure 8.7: Specific Location Plan.

Reasons of chosen location plan:
§ This is an industrial place.
§ Easy to locate, as it only 15 minutes from Bandar Kuantan
§ 10 minutes from the LPT highway

8.7 Make a list of your assets, such as land, buildings, inventory, furniture, equipment and vehicles. Include legal descriptions and the worth of eac

ASSETS

1. BUILDINGS

Deposit = RM 10,000.00
Rental Cost = RM 65,000.00
Renovation cost = RM 30,000.00
Total Cost = RM 105,000.00


HEAD OFFICE
- GROUND FLOOR PLAN

- FIRST FLOOR PLAN

STORAGE

STORAGE PLAN

2. FURNITURE

3. VEHICLES

SUMMARY OF START UP EXPENSES
- BUILDING = RM 75,000.00
- FURNITURE = RM 91,756.00
- VEHICLE = RM 925,279.20
TOTAL COST = RM 1,092,035.20